by Matt Sonnen | Nov 17, 2020 | COO Best Practices, Operations and Technology
Your revenue-generating employees are just as important, if not more important, than your revenue-paying clients. Make sure they know that starting on their first day. Much has been written and discussed regarding the fight for talent in the RIA industry. Older...
by Matt Sonnen | Oct 13, 2020 | Business Development, COO Best Practices, Operations and Technology
Until an advisor can identify who they are serving and how they want to serve them, they cannot begin to build out a proper technology stack. We are often contacted by breakaway advisors looking to establish their firms, or by existing RIAs simply looking to...
by Matt Sonnen | Sep 22, 2020 | COO Best Practices, Operations and Technology
Matt was honored to partner with Stacey McKinnon, COO of Morton Capital, for this guest article on Kitces.com. Matt and Stacey reflect on the shift in workplace environment caused by the COVID-19 pandemic and how it can lead to long-term changes throughout our...
by Matt Sonnen | Aug 25, 2020 | Entrepreneurship, Operations and Technology, PFI Related
Below is a long, harrowing, frustrating, and oftentimes sad recount of my recent interaction with Microsoft support for our son’s Xbox. As you will see, this experience has scarred me for life. I can’t imagine any RIA putting their client through such an...
by Matt Sonnen | Jul 28, 2020 | M&A, Operations and Technology
With RIA M&A activity at a frenzied pace, much has been written about how to best value an RIA business. Typically, a multiple is applied to either revenue or cash flow (profits). In my humble opinion, profits are all that matter. If two...
by Matt Sonnen | Jul 21, 2020 | COO Best Practices, Operations and Technology
Every year, we recommend RIA leaders take time over the summer, when things inevitably slow down a bit, to take stock of not only their technology stack, but their policies, procedures, and various workflows built into the firm’s use of technology. As employees...
