Category: Operations and Technology

22 posts categorized as "Operations and Technology"


The Fear of Change, Part 2: The Emotions of New Technology

October 1, 2019

The Fear of Change: A 3-Part Series for RIAs As the RIA industry matures, consolidates, grows, and evolves, many of our clients contemplate M&A transactions, changing their technologies or workflows, or they may strive to break away from their current employer to build their own RIA.  We focus our attention on building and improving the…

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RIAs Are Struggling with Too Much Technology, Not Too Little

August 28, 2019

The objection we hear most often from prospective clients (delivered in a sarcastic tone) is, “I don’t want to hire an operations and technology consultant.  Not only do I have to pay your fee, but you are going to tell me I can’t continue to do business unless I spend an additional $200,000 on new…

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Integratable ≠ Integrated

August 21, 2019

In our work with new and established RIAs looking to build and/or improve their technology stack, we encounter many frustrated advisors who lament, “We were told that the benefit of being an RIA was that all of our technology systems would be integratable with one another – while that may be the case for other…

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Where to Start When Developing Workflows

July 23, 2019

In our work with large RIAs looking to increase their scale and efficiency, we often begin with a review of their various systems, people, and processes.  We walk through a comprehensive list of their executives, advisors, and employees to better understand the broader team’s roles and responsibilities.  We then begin to dive deeper to gather…

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Don’t Charge for Reporting On Outside Assets

July 16, 2019

Advisors looking to grow their business must constantly grapple with client acquisition costs. As advisors struggle to differentiate themselves and the services they offer, many have concluded that providing a higher touch to existing clients and working to gain a larger percentage of their investable assets is a more profitable way to grow, rather than…

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Breakaways Should Treat Their Reporting Provider Like a Relationship: Don’t Rush Things!

May 29, 2019

As part of our work with breakaway advisory teams, we help coordinate the various RIA systems needed for advisors moving to Independence.  We work with the selected technology providers to design an integrated workflow of all systems that cater to the team’s particular clients and services provided.  Once their custodian has been selected, the first…

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Book Review: The Financial Advisor M&A Guidebook

April 24, 2019

PFI Advisors has written a lot around the operational side of M&A, and how important it is for firms to think through not only deal structure and valuation, but the planning process around integrating the two firms into one cohesive company once the deal closes.  As Chris Voss, former FBI hostage negotiator states in his…

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Why is an Ops & Tech Consultant Writing About Client Segmentation?

April 16, 2019

Anders Jones of Facet Wealth recently wrote that as RIAs approach the elusive $1 billion AUM milestone, they need to be increasingly cognizant of their profit margins and resources needed to service their clients.  The goal of any RIA is to provide high-touch service to an ever-expanding client base.  RIA owners will achieve this goal…

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The 3 Most Common Technology Headaches RIAs Face

April 8, 2019

Technology reporter Ryan Neal’s recent article offered a refreshing (and interesting) perspective of problems RIAs often face with their technology suite of systems.  He provided an entertaining spin on this common challenge for firms, likening popular Netflix star Marie Kondo’s philosophy of cleaning house to revising an RIA’s technology infrastructure.  As operations and technology consultants,…

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A Different Kind of #GivingTuesday Campaign

November 12, 2018

PFI Advisors will be participating in this year’s #GivingTuesday in a very meaningful way.  Any RIA that donates $10,000 or more to the Children’s Hospital  Los Angeles donation page of Layla Paige Sonnen will receive a free Operational Diagnostic*.  This engagement includes a full analysis of an RIA’s back office technology suite; integrations between systems;…

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