Category: COO Best Practices

67 posts categorized as "COO Best Practices"


Where to Start When Developing Workflows

July 23, 2019

In our work with large RIAs looking to increase their scale and efficiency, we often begin with a review of their various systems, people, and processes.  We walk through a comprehensive list of their executives, advisors, and employees to better understand the broader team’s roles and responsibilities.  We then begin to dive deeper to gather…

Read More


Don’t Charge for Reporting On Outside Assets

July 16, 2019

Advisors looking to grow their business must constantly grapple with client acquisition costs. As advisors struggle to differentiate themselves and the services they offer, many have concluded that providing a higher touch to existing clients and working to gain a larger percentage of their investable assets is a more profitable way to grow, rather than…

Read More


The COO Roundtable, Episode 7 Featuring Heather Goodman & Mark DeLotto

July 11, 2019

In the seventh episode of The COO Roundtable, Matt sat down with Heather Goodman of True Capital Management and Mark DeLotto of Massey Quick Simon.  Heather is the COO, President, and Co-Founder of True Capital and helps the firm manage $1.1 billion in client assets across two offices in San Francisco and Los Angeles with…

Read More


Two Key Ingredients to a Proper M&A Strategy

June 27, 2019

Not a day goes by that the RIA press isn’t reporting on another merger or acquisition.  At industry conferences, the panels discussing M&A are the most highly attended.  With more and more outside capital circling, everyone wants in on the RIA M&A game. Given this is an industry-wide trend, why do we only see press…

Read More


The COO Roundtable, Episode 6 Featuring Jeff Concepcion, Nancy Andrefsky, & Lou Camacho

June 3, 2019

In the sixth episode of The COO Roundtable, Matt was excited to welcome the first CEO to the Roundtable discussion!  Jeff Concepcion, Nancy Andrefsky, and Lou Camacho from Stratos Wealth Partners joined Matt for an easy going, yet extremely insightful interview.  Stratos Wealth Partners has 287 advisors in 87 offices across 24 states and serves…

Read More


Breakaways Should Treat Their Reporting Provider Like a Relationship: Don’t Rush Things!

May 29, 2019

As part of our work with breakaway advisory teams, we help coordinate the various RIA systems needed for advisors moving to Independence.  We work with the selected technology providers to design an integrated workflow of all systems that cater to the team’s particular clients and services provided.  Once their custodian has been selected, the first…

Read More


Top 5 Lessons Learned from Episodes 1-5 of The COO Roundtable

May 7, 2019

We’d like thank everyone who has listened, subscribed, and given feedback on The COO Roundtable thus far.  We’ve really enjoyed conducting these interviews and hearing all your reactions.  Our interviews to date have included ten operations professionals at nine multibillion-dollar RIAs across the country accounting for over $30 billion in client assets under management.  With…

Read More


The COO Roundtable, Episode 5 Featuring Heather Fortner & Lucas Winthrop

May 1, 2019

In the fifth episode of The COO Roundtable, host Matt Sonnen was thrilled to sit down with Heather Fortner of SignatureFD and Lucas Winthrop of Winthrop Wealth Management.  SignatureFD, headquartered in Atlanta, Georgia, currently manages approximately $3.5 billion in client assets with over 80 employees. Winthrop Wealth Management, located in Boston, Massachusetts, manages about $1.1…

Read More


Book Review: The Financial Advisor M&A Guidebook

April 24, 2019

PFI Advisors has written a lot around the operational side of M&A, and how important it is for firms to think through not only deal structure and valuation, but the planning process around integrating the two firms into one cohesive company once the deal closes.  As Chris Voss, former FBI hostage negotiator states in his…

Read More


Why is an Ops & Tech Consultant Writing About Client Segmentation?

April 16, 2019

Anders Jones of Facet Wealth recently wrote that as RIAs approach the elusive $1 billion AUM milestone, they need to be increasingly cognizant of their profit margins and resources needed to service their clients.  The goal of any RIA is to provide high-touch service to an ever-expanding client base.  RIA owners will achieve this goal…

Read More