Category: COO Best Practices

64 posts categorized as "COO Best Practices"


Operational Excellence Drives Sales Growth

February 11, 2020

There is a friction that commonly exists within many organizations, and it occurs between the sales department and the back-office operations department.  Both feel underappreciated by the other – Operations thinks Sales doesn’t realize that no product or service could be delivered to clients without their hard work; Sales thinks no one would even have…

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Mark Tibergien Provides RIA COO’s 6 Metrics to Define Their Value

January 29, 2020

I had the distinct pleasure of interviewing Mark Tibergien and Karen Novak of BNY Mellon Pershing, Advisor Solutions for Episode 12 of our podcast, The COO Roundtable.  One of the main goals of the podcast is to promote the notion of professional management within the RIA industry and reverse the belief that professional managers are…

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Post-Merger Integration: “Yes” is Nothing Without “How”

January 13, 2020

In his book on negotiation, “Never Split the Difference,” former FBI hostage negotiator Chris Voss states that, “’Yes’ is nothing without ‘How.’”  Voss, who made a living brokering some of the most high-stakes negotiations, where lives were literally on the line, states, “Your job as a negotiator isn’t just to get to an agreement –…

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PFI Advisors’ 2019 Top Blog Posts

December 30, 2019

As 2019 comes to a close, we pause to reflect on the past year we’ve had here at PFI Advisors.  We added two new employees to our team late Summer and our Director of Transition Amusement started first grade around the same time!  Over 400 people came out to support Layla Paige’s Nature Walk, hosted…

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What is Advisors’ Time Worth?

December 12, 2019

Following the success of our COO white paper and personal enjoyment of interviewing the profiled COOs at the end of 2018, we at PFI Advisors declared 2019 to be “The Year of the COO.”  We launched our COO Roundtable podcast in January and have spent the entire year speaking with advisors about the benefits professional…

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Top 5 Lessons Learned from Episodes 6-10 of The COO Roundtable

November 4, 2019

With ten episodes now under our belt, we’d like to once again thank everyone who has listened, subscribed, and given feedback on The COO Roundtable. We’ve enjoyed having these discussions and hearing your responses on them.  Our interviews to date have included fourteen operations professionals at twelve multi-billion dollar RIAs across the country accounting for…

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High Tech vs. High Touch: What Are Clients Really Asking For?

October 18, 2019

Technology isn’t developed to replace human interaction, but rather to enhance it. At the Envestnet conference this past May, the late Jud Bergman was asked about his thoughts around technology’s place in our industry. He astutely concluded, “It’s counter-intuitive that [by building a digital connection with the client] great technology can contribute to a stronger human…

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The COO Roundtable, Episode 10 Highlights

October 10, 2019

In the tenth episode of The COO Roundtable, Matt takes some time to reflect on some of the highlights and biggest takeaways from the nine content-packed episodes we’ve produced so far and he even finds time to squeeze in a Princess Bride reference!  By focusing on all the unique perspectives that our guests bring to…

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The Fear of Change, Part 3: The Emotions of Breaking Away

October 7, 2019

The Fear of Change: A 3-Part Series for RIAs As the RIA industry matures, consolidates, grows, and evolves, many of our clients contemplate M&A transactions, changing their technologies or workflows, or they may strive to break away from their current employer to build their own RIA.  We focus our attention on building and improving the…

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The Fear of Change, Part 2: The Emotions of New Technology

October 1, 2019

The Fear of Change: A 3-Part Series for RIAs As the RIA industry matures, consolidates, grows, and evolves, many of our clients contemplate M&A transactions, changing their technologies or workflows, or they may strive to break away from their current employer to build their own RIA.  We focus our attention on building and improving the…

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