How Top RIA COOs Are Responding to COVID-19

March 27, 2020

Every RIA needs a Business Continuity Plan (it’s SEC-required) and most RIAs are good about updating it every year when they perform their annual compliance review.  Unfortunately, many firms focus on the document itself, and not the actual plan.  If the document is complete, they can check the box and move on to more pressing…

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Pivoting Quickly To A “Work From Home” Model: What Advisory Firms Need To Know

March 23, 2020

With the coronavirus pandemic triggering widespread quarantines, many advisory firms are implementing measures to set up their operations as a Work-From-Home (WFH) environment. We partnered with to provide practical steps firms can take to maintain operations and provide seamless customer service during this unprecedented time. Read the full article here.

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Why Every RIA Needs a Data Analyst

March 17, 2020

From social media giants to your local grocery store, these days everyone is looking to gather and use client data to run their businesses better— and your RIA should be no exception.  Any RIA not incorporating analytics into the development of its business processes and client experience will be quickly left behind.  However, for you…

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Client Portal: Build or Buy?

March 12, 2020

RIA publications and the conference circuit are filled with articles and breakout sessions titled, “The Digitization of Advice” or “The Amazon and Netflix Effect on Our Industry” – all discussing the on-demand culture we find ourselves now living in.  As we have written about previously in this publication, “In our on-demand driven era, clients are…

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The COO Roundtable, Episode 15 Featuring Loren Pierson & Michael Kossman

March 3, 2020

  In the 15th episode of The COO Roundtable, Matt welcomes Loren Pierson, COO of Mercer Advisors and Michael Kossman, COO, CCO, and Partner of Aspiriant.  A trailblazer in the RIA industry in the field of mergers and acquisitions, Mercer Advisors has acquired 31 firms to date.  Headquartered in Denver, Colorado, Mercer has over 400…

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Gratitude & the Mamba Mentality

February 25, 2020

Yesterday was Kobe Bryant’s memorial service here in Los Angeles.  On January 26th Kobe, along with his 13-year-old daughter, Gianna, and 7 others tragically perished in a helicopter crash on their way to Gianna’s basketball game.   This catastrophe has sent ripples across the country (across the world, really), but has hit especially hard here in…

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We’re Hiring!

February 18, 2020

  PFI Advisors is excited to announce our search for the newest member of our team! We are currently looking for an Associate who can think outside the box to help us serve our ever-expanding client base. About the Associate position: We are looking for a motivated individual to work closely with the entire team, and report…

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Operational Excellence Drives Sales Growth

February 11, 2020

There is a friction that commonly exists within many organizations, and it occurs between the sales department and the back-office operations department.  Both feel underappreciated by the other – Operations thinks Sales doesn’t realize that no product or service could be delivered to clients without their hard work; Sales thinks no one would even have…

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The COO Roundtable, Episode 14 Industry Spotlight: M&A Landscape for RIAs

February 7, 2020

With M&A activity at an all-time high and no sign of stopping anytime soon, we take a break from our usual interview format here in Episode 14 and Matt speaks directly to our listeners about the ever-important topic of Buyer Preparation.  For any firm to be a successful buyer in this ultra-competitive M&A market, we…

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Mark Tibergien Provides RIA COO’s 6 Metrics to Define Their Value

January 29, 2020

I had the distinct pleasure of interviewing Mark Tibergien and Karen Novak of BNY Mellon Pershing, Advisor Solutions for Episode 12 of our podcast, The COO Roundtable.  One of the main goals of the podcast is to promote the notion of professional management within the RIA industry and reverse the belief that professional managers are…

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