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RIA Owners Need To Realize That 75%
of a COO’s Job is Human Resources
As I declared when we launched the COO Roundtable podcast in late 2018, “Every advisory firm struggles with the goal of providing high-touch service to a...
Investment Philosophy Kills More
M&A Deals Than Valuation
If the collective vision for investment philosophy—who will be managing the portfolios and choosing what the best investments are for client portfolios—cannot be agreed upon, there is no reason to...
The COO Roundtable
Episode 21
In the 21st episode of The COO Roundtable, Matt welcomes Chris Keller, Executive Vice President and Director of Business Services at Benjamin F. Edwards & Company and Doug Johnson, newly...
Always Focus on
the Client Experience
Below is a long, harrowing, frustrating, and oftentimes sad recount of my recent interaction with Microsoft support for our son’s Xbox. As you will see, this experience has scarred me for...
Top 5 Lessons Learned from Episodes
16-20 of The COO Roundtable
With our twentieth podcast in the books and a year and a half of consistent, monthly episodes, we’d like to once again thank everyone who has listened, subscribed, and given feedback on The COO...
How Long Does It Take
to Launch an RIA?
By tackling the largest and most time-consuming tasks first, we believe advisors can launch their RIA in four to six months. When looking to leave the captive employment model and establish their...
The COO Roundtable
Episode 20
In the 20th episode of The COO Roundtable, Matt welcomes Diane Gabianelli, Co-President and Chief Financial Officer of Parallel Advisors and Cecilia Williams, Director of Investment Operations and...
Thinking of Selling? Focus on
Profits Before Hiring a Banker…
With RIA M&A activity at a frenzied pace, much has been written about how to best value an RIA business. Typically, a multiple is applied to either revenue or cash flow (profits). In...
Use the Summer Slowdown to Assess
Your Post-COVID Tech Policies
Every year, we recommend RIA leaders take time over the summer, when things inevitably slow down a bit, to take stock of not only their technology stack, but their policies, procedures, and various...
Merging? Employee Communication
Is More Critical Than Ever
As we have written in the past, M&A transactions can cause a tremendous amount of trepidation and angst among employees of both Buyer and Seller. While completely normal, the root of fear...